Firfolio field support
Keep the mission moving.
Direct answers for scanning, saving, and protecting your documents.
Report an issue
If the answer is not below, email support@vultureworks.com. Include the Firfolio version, your iPhone model, and what happened—but please do not attach private scans or sensitive documents.
Camera or photo access
Firfolio asks for camera access only when you start a scan and photo-library access only when you choose a photo or save an export. If you previously denied access, open iPhone Settings, find Firfolio, and enable the permission you want to use.
Where documents are stored
Firfolio stores scans on your device. There is no Firfolio account or cloud backup. Export important documents to Files or another destination you trust so the in-app library is not your only copy.
Saving or sharing a scan
Open a saved document, choose the pages and file type, then use Share or Save. The iPhone share sheet lets you choose Files, AirDrop, Mail, and other compatible apps.
If a scan is cropped incorrectly
Use the corner editor to place each corner on the document before saving. Edge detection works best when the paper contrasts with the surface beneath it and the full page is visible in the photo.
Before deleting or reinstalling
Export anything you need first. Removing Firfolio can erase locally stored documents.
Privacy
Read the Firfolio Privacy Policy for details about on-device processing, permissions, and data collection.